NRS Healthcare are delighted to be working as a partner with East Sussex County Council to provide your technology enabled care (TEC) service. Our new service commenced 1st September 2023.
If you have any questions about the service please contact our team on (telephone) 0300 100 0260 or (text) 0737 890 5739
The company delivering the service has changed but you will still receive the same service and raise alerts in the same was as you did before 1st September.
The equipment you had from your previous supplier will continue to work. As part of the national ‘Analogue to Digital’ shift, if you currently have analogue equipment, this will need changing, but you don’t need to do anything, we will contact you to arrange replacement.
Yes, all personal information will be transferred and kept securely. It will not be shared with anybody.
Please contact Health and Social Care Connect on 0845 60 80 191 to discuss matters relating to changing levels of need.
If you have any problems with your lifeline/technology enabled care please contact NRS Healthcare on 0300 100 0260 or firstname.lastname@example.org
Please contact NRS Healthcare via 0300 100 0260 or email@example.com to arrange collection of any equipment that is no longer required.
Unless the equipment is damaged and no longer works, it will not be replaced. If you have any concerns regarding this, please contact NRS Healthcare via 0300 100 0260 or firstname.lastname@example.org
We will be replacing all analogue equipment over the next 12 months and will be in touch to arrange replacement. If, however, your telecommunications provider advises that your service is going to be moved to digital before you hear from us, please get in touch and we will arrange an earlier replacement.
If you have any problems with your equipment after 1 September, please contact NRS Healthcare via 0300 100 0260 or email@example.com
If you need a replacement pendant, please let NRS Healthcare know by contacting 0300 100 0260 or firstname.lastname@example.org