Delivering the right equipment, to the right service user, at the right time
We employ industry leading systems and processes as well as highly skilled, caring staff:
Simple and responsive ordering for prescribers
Following an assessment of service users’ needs, prescribers place an order on iRIS4, our bespoke online ordering system. iRIS4 is the central point of ordering Integrated Community Equipment Services (ICES) activities; whether for delivery, collection, or repair of equipment. Prescribers are guided through the order process and provided with the information they need to make an informed clinical decision. Our system also provides commissioners with appropriate levels of control; enabling them to effectively manage their budgets.
Unique client records
Unique single client records provide prescribers with full visibility of the service user’s history and our staff with the information to deliver a person-centered service.
Arranging equipment delivery
We employ dedicated customer service staff on each ICES contract who contact service users to arrange all appointments at a mutually convenient date and time. We allocate specific delivery windows and provide automated updates to remind service users of our upcoming visit.
This means service users do not have to wait in all day for us to arrive; reducing failed activities and costs to commissioners.
Our dedicated Driver Technicians have the product training, technical skills, and caring nature to excel in their role. They also receive enhanced training and additional knowledge about wider health and social care sector initiatives. This means they contribute to Making Every Contact Count (MECC) and the Prevention Agenda by understanding when additional support or onward referrals are needed. For example, staff receive safeguarding training sessions and have the opportunity to become Trusted Assessors.