The Kent Integrated Community Equipment Service (ICES) is provided by NRS Healthcare and is jointly commissioned by Kent County Council (KCC) and NHS Kent and Medway Integrated Care Board (KMICB).
NRS Healthcare are responsible for the delivery, collection, maintenance, and repair of loaned equipment. Wherever possible, collected equipment is recycled for reuse by other people in Kent, having been fully checked and sanitised for safety.
Care homes have a responsibility to provide equipment in line with the business they offer. However, there are some circumstances where NRS Healthcare can assist in the short term loan of equipment (up to 6 weeks).
Any equipment loaned to care homes through the ICES is usually available for a 6-week loan basis. After that, the care home will be expected to provide the equipment, having returned the loaned item(s) to NRS Healthcare. If the resident needs loaned equipment for longer, please contact our Customer Services Team.
When a resident no longer needs equipment, please contact our Customer Services Team. We will arrange to collect the equipment free of charge so that we can loan it out to another person who needs it after it has been fully checked and sanitised.
Please remember to return any accessories (such as batteries, chargers, slings, carry bags etc) that came with the equipment and have these ready for the collection team.
If you have a problem with loaned equipment or it stops working, you can contact our Customer Services Team. We will either repair the item or replace it free of charge, depending on the type of equipment.
Our out of hours service provides emergency repairs to hoists, beds or mattresses. This operates from 6pm until midnight (last call-out). You can find contact details here.
If any equipment in your care home needs servicing, one of our Customer Services Team will contact you to arrange this.
Equipment on loan to a resident in your care home must not be taken to another location. The practitioner who prescribed the equipment for the resident and our Customer Services Team will help arrange for the right equipment to be provided by the relevant provider in the resident’s new location.
It may be possible to take some items to the new residence, but this must first be authorised by Kent ICES and the area that the resident is moving to. Please speak to the practitioner who prescribed the equipment or call our Customer Services Team to discuss this.