Kent County Council (KCC) and NHS Kent and Medway Integrated Care Board (KMICB) jointly commission the Kent Integrated Community Equipment Service (ICES). This service loans equipment into the community to support people in Kent to live in their own homes and is operated by NRS Healthcare.
This service does not cover Medway. Medway has an alternative service the details of which can be found here.
NRS Healthcare is responsible for the delivery, collection, maintenance, and repair of the equipment loaned through the ICES.
Equipment is recommended by a health or social care practitioner, who will assess your needs and request equipment which is best suited to help you in your daily life or help your carer.
Please speak to your health or social care practitioner about your needs or contact your local council customer services if you are not seen by a health or social care practitioner.
The types of equipment loaned through ICES include walking aids, equipment used in daily activities including bathroom, moving and handling equipment, and some nursing equipment.
All equipment provided by us will have an NRS Healthcare label on which includes information to allow us to identify it.
Wheelchairs, communication aids, environmental control systems and specialist equipment loaned through hospitals is not provided through ICES. This equipment will have a label containing the providers' details.
Your equipment is on loan to you for as long as you need it. The loan period differs from person to person. Your practitioner has told us how long they think you will need it.
If you decide you no longer need the equipment, please contact us. We will arrange a time and date to collect it from you.
The Community Equipment Recall Team may contact you if you have had the equipment for longer than your practitioner told us you would need it. A member of the Recall Team will talk to you about the equipment you have and find out if you still need it. If you no longer need the equipment, they will arrange for one of our team to collect it from you.
Your equipment belongs to Kent County Council and the NHS. It MUST NOT be taken out of the area.
It may be possible to take some items with you, but this must first be authorised by the ICES Team and the area you are moving to. Please speak to your practitioner or call our Customer Services Team to discuss. If you take items out of area this service will no longer be able to repair and/or service the items.
We will either repair the item or replace it for you, depending on the type of equipment you have.
We have an out of hours service for emergency repairs to hoists, beds or mattresses. This operates from 6pm (Monday-Friday) and 4pm (Saturday) until midnight (last callout). You can find contact details here.
If your equipment needs servicing, one of the NRS Healthcare team will contact you to arrange this.
All equipment should be returned to NRS Healthcare so it can be cleaned and reused or recycled. This can be done in a variety of ways:
Crutches, walking sticks, frames, perching stools, WC & bathing aids and any other unwanted smaller pieces of equipment can be returned to one of our hospital drop-off sites:
Equipment can also be returned at the following recycling centres:
Alternatively, you can arrange a free collection by contacting our service centre or calling us on 01622 235300.
Please remember to return any accessories (such as batteries, chargers, slings, carry bags etc) you were provided with, and have these ready for the collection team, or return these yourself with your main equipment.
You, your carer, or a family member may also return equipment directly to our service centre in Maidstone. The full address can be found here. Please ensure you label all the equipment with the name and address of the person it was loaned to.
Some smaller pieces of equipment may not need to be returned – you will have been told if this is the case.
We offer a service called Safe+Well in your area. This is a website which allows you to complete a questionnaire about areas of daily living you might have difficulties with and recommends appropriate equipment which may help. Through Safe+Well you can also arrange for a private Occupational Therapy visit to your home and find details of local daily living retailers where you try and buy equipment.
You can find your local Safe+Well service here.