NRS Healthcare provides Technology Enabled Care Services/Assistive Technology (TEC/AT) in partnership with North Yorkshire County Council.
We have been providing the service since May 2018.
You can refer your service users for an assessment and provision of TEC/AT service.
On this page you’ll find all the information you need about:
We provide an end-to-end TECS service covering:
We receive referrals into the service and triage accordingly, to determine complexity and priority (2, 5 or 14 day service). Referrals are triaged by reviewing the information on the referral, including supporting hospital discharge, and avoiding imminent planned admission to hospital.
We operate an outcome focussed and assessment-based service so all referrals are assessed by telephone, directly or virtually. We can also offer joint assessment with the referrer and one of our Care Technology Technicians – please indicate on the referral form if this is something which is required
The referral form is on LLA >Documents >Assistive Technology. The form will need to be emailed to NRS Healthcare via Egress. Please complete and check all the requested details especially contact information for family/friends/carers for the client to be provided to the monitoring centre.
Clients referred must be eligible for statutory services as determined via a Care Act assessment, or require TEC/AT to assist with reablement, as detailed below:
Short-term need customers who need TEC (which will be free of charge to the customer for a maximum number of 10 weeks) to support them to respond to a crisis or some other urgent or short-term requirement, for example any of the points here:
The service is provided for up to 10 weeks to support reablement. During the 10 week reablement time we will contact the referrer to discuss options for the end of the period.
The options are:
Longer term need customers who are eligible for the service under the Care Act 2014 and will be able to access TEC to meet their needs via council funding during the period in which they are deemed to be eligible.
Referrals are triaged to determine complexity and priority - 2 day, 5 day, 14 day – determined by reviewing the information on the referral inc: supporting hospital discharges, avoiding imminent planned admission to hospital.
This is an outcome focussed and assessment based service, all referrals are assessed by telephone, directly or virtually. Joint assessments with the Occupational Therapist or our Care Technology Consultants are available.
The completed form should be sent to telecare@northyorkshire.nrs-uk.net via Egress using the password supplied to you in your training
All referrals are assessed by our highly trained team, either by our Triage Officers or our Occupational Therapist.
The assessment will look at the outcomes your client would like to achieve. Outcomes could vary from feeling safe in their own home to wanting to get out and about more. Following the assessment, we’ll arrange for the solution to be provided/installed.
You do not need to make a new referral to ask for a reassessment, just give us a call or send us an email.
We have a wide range of solutions, equipment, and combinations of both we can offer to clients. These range from a basic pendant alarm through to more complex equipment including multiple sensors providing a wealth of data and innovative products and digital solutions. Where possible we will look to help clients utilise equipment/solutions already available to them such as Alexas and mobile phone apps.
Our team are experts in their field and can help provide the best solution to meet the clients needs and desired outcomes.
Our expert team of assessors and installers will arrange a time to visit the client and install the solutions.
This will include giving the customer all the information they need about the equipment, how to contact the monitoring centre and what to do if they have a query. They will also make sure that all the relevant information is held by the monitoring centre.
Our monitoring partner is Appello, they have agents available 24/7 for clients to contact in case of an emergency.
Appello will hold all the relevant information about a client such as keysafe PINS, emergency contact information and details about medical conditions and medicines prescribed.
The agent taking an emergency call from a client will take the appropriate action dependent on the situation – this could be reassuring the client, contacting their friend/family contacts, or calling the emergency services.
For council funded customers we provide a mobile response service, which is already included in the cost to the council. Typically this will cover situations where a friend or relative is not available to visit and an ambulance is not required.
Examples include when someone has had a non-injury fall but needs help to get back up again or if they have alerted the monitoring centre that they need help but are unable to talk.
This service is provided on behalf of NRS Healthcare by the Yorkshire Ambulance Service NHS Trust.
We also have a mobile response service with the Yorkshire Ambulance Service (YAS).
The monitoring centre can call on this service if the customer does require an emergency ambulance or does not have any friends or family to help.
YAS will attend the call and can help the customer up if they have fallen or in other appropriate circumstances.
We provide maintenance and repair of equipment as part of our service. We have a planned preventative maintenance schedule and will contact clients when a service is due. Clients can contact us or the monitoring centre if they have any concerns about their equipment.
Please encourage clients to allow us access to maintain their equipment, it could save their lives.
Our TEC service covers a wide range of products and helps people with all types of needs. To help you understand our service and feel confident referring in, we have a variety of training on offer including:
Please see here for our latest e-learning modules
We will keep this section updated when new training (this could be about the service, about specific equipment or how to help people with specific needs) comes online, please review the Latest News section here often to see what’s available
Join us in our first podcast to find out the benefits and considerations of pendant alarms and falls detectors.
We wanted to take the opportunity to introduce you to our North Yorkshire TECS team, so you can put a face to the name when you speak with us:
Amy
Chapman
TEC Triage Officer
Amy has over 4 years of experience in the health and social care sector and has a background in working with adults living with dementia. Part of Amy’s role is to triage your referrals to ensure that it is passed to the most appropriate member of the team for assessment. This ensures that accurate yet creative solutions are provided.
Annabell
Naeb
Annabell has an extensive background working in a variety of customer service and care settings with vulnerable adults. She volunteers weekly with young people and feels that her experiences support her in adapting quickly to challenging situations and reach positive outcomes.
Annabell Is currently completing her induction programme with NRS healthcare, which will give her a good foundation for our work supporting NYCC referrers and service users.
Cheryl
Brown
TEC Triage Officer
Cheryl is one of the Triage Officers that you are likely to speak to on the phone. Part of Cheryl’s role is to triage your referrals for complexity and priority and then ensure it is passed to the most appropriate member of the team for assessment. She will assess simple cases over the telephone and receives support from the Occupational Therapist to ensure that robust and creative solutions are provided.
Jane
Freer
TEC Operations Manager
Jane brings over 12 years of experience in health and social care sector from working in Community Equipment stores processing referrals for the provision of equipment to Hospital trusts dealing with the maintenance and supply of health equipment in local hospitals and service users homes through CHC. Jane joined NRS in 2017, on the Wheelchair Service, and moved on the TEC contract as a Triage Officer in 2018, she has recently taken a promotion to be the Operations Manager, supporting with the day to day running of the contract.
Joanna
Savage
Service & Transformation Manager
Joanna is the Service & Transformation Manager for the North Yorkshire County Council Assistive Technology contract. She has been within the TEC sector for 20 years, beginning as an Emergency responder/installer for a telecare service. This developed her skills for when Joanna moved to Jersey and designed a new Telecare offer for Jersey Telecom and the Government of Jersey.
As Service & Transformation Manager, Joanna works alongside her team to bring innovation, transformation, and collaboration within the business along with culture change.
Jodie
Carter
Jodie has a background of supporting people with physical disabilities and brain injuries. She enjoys meeting new people and enabling them to remain as independent as possible.
In her spare time Jodie likes to be as active as possible, this includes competing with her horse and paddle boarding with her little Jack Russell Terrier.
Jodie says "One thing that working within the care sector has taught me is to go and seize the day. My most recent adventure took me and my dog on a road trip around Scotland."
Matthew
Woods
Occupational Therapy Assistant
Matt has a background in working with Autistic adults and young people, and people with learning disabilities. He has worked in residential settings and brings a wealth of knowledge that supports his assessments and shares this with the wider team at NRS Healthcare. Alongside his full time role as an Occupational Therapy Assistant, Matt is being supported by NRS Healthcare through an Occupational Therapy degree at Coventry University.
Mike
Vancells
Care Technology Consultant
Mike is our most experienced CTC, having worked in the Technology industry for 10 years. Mike has an extensive knowledge of epilepsy sensing equipment and offers us all advice on which solution is likely to be the most suitable to support service users and their carers.
Nick
Hadley
Care Technology Consultant
Nick's main job is carrying out assessments in the community. He can often be found installing prescribed equipment into various homes and care settings.
We receive referrals into the service and triage accordingly, to determine complexity and priority (2, 5 or 14 day service). Referrals are triaged by reviewing the information on the referral, including supporting hospital discharge, and avoiding imminent planned admission to hospital.
We operate an outcome focussed and assessment-based service so all referrals are assessed by telephone, directly or virtually. We can also offer joint assessment with the referrer and one of our Care Technology Technicians – please indicate on the referral form if this is something which is required.
The referral form can be found on LLA > Documents > Assistive Technology. Please complete and check all the requested details especially contact information for family/ friends/carers for the client to be provided to the monitoring centre.
Clients referred must be eligible for statutory services as determined via a Care Act assessment, details of which can be found here
Yes, all residents of NYCC who are eligible for statutory services can have a referral and assessment through NYCC/NRS regardless of capital limits.
Yes, however, to protect service user data, all referrals must be sent to us via Egress. Non-secure referrals will be returned.
We welcome your suggestions, please remember that your referral is for assessment.
No, we will require a referral for each eligible service user
Yes, all those eligible for statutory services
Please see below for different ideas for solutions provided by our TECS service, our highly qualified team will assess the service user/family situation and ensure the correct solution is provided.
ARMED - Advanced Risk Modelling for Early Detention (ARMED)
uses technology and predictive analytics to provide a powerful remote monitoring system. It is used to detect when a fall is likely to occur by identifying an escalating risk and is ideal for spotting
deterioration to enable solutions to be put in place before an incident, such as a fall, occurs. Overall,
this empowers individuals to remain independent and in their homes for longer
NRS and NYCC are collaborating on a project with 20 service users; 10 clients who live in the community and extra care. Details of the findings will be published later in 2021.
Canary Care is a system that can be placed around a someone’s home to detect temperature, light, visitors, medication and door activity and movement which is perfect for monitoring, spotting things early and making decisions about care. It is battery powered, with the hub being accessible via mobile phone app or the web, showing the data from the sensors, through graph form. This product can help to relieve stress, showing at a glance whether movement has occurred, which can be significantly important for families with those living alone.
NRS and NYCC are collaborating on a project, details of the findings will be published here later in 2021.
Please contact our team if you would like to know more.
Brain in Hand (BIH) is a digital self-management support system for those who need help remembering things, making decisions, planning or managing anxiety. It is accessible via phone, tablet and the web and allows the individual to work collaboratively their supporter to organise their day, plan and set reminders, breaking down tasks into small steps to self-manage and take control over their difficult situations. Although this is not condition specific, it has often been used by people with autism, people who have learning difficulties or who are managing mental health challenges. Through the combination of human support and digital self-management technology, Brain in Hand helps people to live more independently
NYS and NYCC are collaborating on a project of the span of 2021/2022, initially with 20 licences. More details and findings will be published in 2022.
Our Digital Health Library provided by ORCHA has hundreds of tried and tested health apps to choose from.
Apps are available with a wide range of topics including:
All the apps in our library have been assessed for their clinical and digital safety.
To find out more and access the apps please visit nrs.orcha.co.uk
The Jointly App from Carers UK can be downloaded by family carers for free using the unique NRS Healthcare access code.
The app makes caring for someone a little easier, less stressful and more organised by making communication and co-ordination simpler between those who are sharing the care.
NRS Healthcare has teamed up with Carers UK to offer carers in North Yorkshire free access to care co-ordination, Jointly, to help making caring easier.
Details of where to download the app and the access code are in the leaflet which can be downloaded here.
We welcome you to contact us with any questions, queries or for advice.
Email address: telecare@northyorkshire.nrs-uk.net
Telephone number: 01904 221473 option 1
Address:
Unit 13,
Bleriot Way,
Stirling Park,
Clifton Moor,
York,
YO30 4WU
Opening Times:
Monday to Friday 9am-5pm