OUR FOCUS

We focus on Enabling Care first

Our approach

Many organisations offering Technology Enabled Care start with the Technology element. Our focus is on Enabling Care first.

We take a clinically led approach and work with you, your teams and partners along with service users and their carers. This helps us to focus first on identifying the priority needs, objectives and outcomes.

Then we focus on what will work to achieve those outcomes.

Only then do we focus on the Technology solutions which will fit those needs and will work best to achieve those outcomes.

Tailored technology

As we are not a technology manufacturer, we can choose the best technology the market has to offer. This may include existing and proven technology, or new and innovative technology which can be piloted to show how it offers better solutions.

Whichever technology we source we will ensure it is easy for your teams to understand the benefits it will deliver, is compatible with other solutions and users feel happy and confident having it in their home.

As technology develops, we are also working with:

  • Analytics - algorithms and software which can use a range of sensors to build a picture of someone's movement to health to identify potential problems before they happen
  • Helping people better use the technology they already have - such as Amazon 'Alexa', fitness bands, or Apps that are available for smartphones or tables
  • Communication devices that support direct communication between clinicians and patients in their own homes

Whatever the technology, we ensure it fits with the whole care pathway, and with the people, teams and processes needed to deliver the best outcomes. Technology is part of a wider system of care, and we ensure the whole system is taken into account.

Measuring success

We measure success based on the objectives you are prioritising. For example we have devised a benefits realisation model in partnership with customers to capture the savings made from replacing other care package elements, and from avoiding or delaying admission into care. But we also look at the measures you already have in place and how TECS can positively impact those - for example falls prevention, improved reablement, reduced DToC and reduced readmission to hospital.

  • Over the last few years, since NRS were appointed to deliver our Assistive Technology service in North Yorkshire, we have developed an excellent and honest working relationship with the organisation. From local management level, up to senior managers, they have been approachable, committed and enthusiastic about delivering services to the people in North Yorkshire. As a trusted strategic partner they have lead on advising and supporting us to deliver innovative solutions to our customers, empowering North Yorkshire to be up-to-the-minute with our Assistive Technology services

    Rebecca Dukes, Specialist Housing Development Manager ( Interim), Housing, Technology and Sustainability Team, North Yorkshire County Council
  • I have been very impressed with NRS and the team they have put in place. They are very supportive of the innovative work, supporting covid and generally making systems and processes simple.

    Sue Tivey, Senior Contracts Officer, Adult Services and Health, West Sussex County Council
  • I haven't had to use it, but glad I got it for reassurance purposes

    Service user, Bucks
  • The equipment has helped me to become more independent

    Service user, Bucks
  • It's given me my life back

    Carer, Torbay
  • NRS were professional in the execution of the plan and challenges were managed in a calm, decisive way

    Commissioner
  • he driver/engineer was lovely. He was very helpful and provided assistance with the key safe. I thought that the code was forgotten but it turns out that it hadn't been programmed

    Lincolnshire service user
  • The driver was very reassuring and my mind at ease. He was nice and very polite and did a very good job

    Mrs P, Lincolnshire
  • The engineer that came to see me twice is a very caring chap and did a super job

    Mrs V, Lincolnshire
  • The engineer who just visited me is a lovely young man, I am very satisfied with the very good job he has done

    Service user, Lincolnshire