Safeguarding our wheelchair service users
As a clinically-led organisation, we’re focused on the safety and wellbeing of our clients and service users.
We have a comprehensive clinical governance approach which is underpinned by relevant policies relating to clinical risk, incidents, patient safety and safeguarding. These include policies covering:
- Clinical incident reporting and management policy
- Safeguarding policy for adults and children
- Infection control in the clinical environment
- Did not attend and Was not brought policies for children and vulnerable adults
- Clinical moving and handling policy
- Duty of candour and being open policies and statements
All our clinical and customer facing staff receive training on these policies and are regularly reviewed to ensure they are up to date and have no gaps in their knowledge.
NRS Healthcare holds quarterly Clinical Governance boards to review overall clinical risks, actions to mitigate them, clinical incidents, near misses, and resolutions as well as ongoing performance and improvement actions to reduce risks and address any incidents.
All complaints made are reviewed by a senior clinician to identify any clinical risk and are followed managed through our complaints procedure and policy
We have robust, annually reviewed Safeguarding adults and children policies. Our policies comply with all related local and national standards.
All NRS employees complete mandatory safeguarding training as part of their induction. The messages are reinforced by physical materials in all communal areas of our service centres and offices, displaying the message of “See something, Say something – don’t ignore it”.
Our Safeguarding lead is responsible for ensuring:
- All staff have undertaken safeguarding training
- All staff are aware of potential safeguarding concerned
- All staff know how to report any concerns that they may have
- All concerns reported are handled in line with local Safeguarding Policies and Procedures
- All training is up to date and compliant with relevant legislation and best proactive
We provide dedicated supervision to all staff across our contracts. We encourage regular communication to make sure all staff are aware of their safeguarding responsibilities.
Clinical staff are formally supervised at a 1:1 session at least every six weeks, where any safeguarding concerns that have been raised between sessions can be fully discussed and reflected on.