YOUR LOCAL SERVICE

East Riding Wheelchair Service

We need you...

Our wheelchair service user forum is here so we can:

  • Hear your views about our service
  • What you like and what you would like us to do differently
  • To provide valuable information about our service and current processes
  • Put you in touch with other like-minded wheelchair users.

We would love to hear your views on what you like about our service and what you think we can improve. As a wheelchair user or a parent or carer of a wheelchair user your experience and knowledge about what you need from our service is invaluable and we ask you to share it with us.

If you would like an opportunity to shape the service for your future and those of wheelchair users in the future please contact forum@her.nrs-uk.net.

Our forums are currently virtual but we hope to be able to offer a face-to-face option in the future – watch this space for further news.

If you would like to take part in our wheelchair service user forum for Hull and East Riding wheelchair service, please contact George Norman on gnorman@nrshealthcare.co.uk.

Wheelchair clinics continue to operate through the latest lockdown

Wheelchair clinics

All of our wheelchair clinics are open for children and adult clients.

Please be assured that all of our sites are operating in a COVID secure manner and all interactions follow agreed guidelines.

NRS Healthcare has carried out a full risk assessment of our clinic and office space in line with the relevant government guidelines. (a copy of this can be made available for anyone who wishes to see it). Full PPE is readily available (face masks, gloves, aprons and eye protection) and will be worn by staff as appropriate. This is particularly the case in clinics and other areas where they may need to get closer to service users. Service Users attending a clinic will be contacted by telephone prior to their appointment to discuss any special requirements they may have and be talked through what to expect when they attend. They will be encouraged to ask any questions which may be of concern to them. We will also send them a letter outlining in writing what to expect when they attend.

The service will keep the number of people within the building to a minimum, so there will be less people seen each day face to face. To support this, the team will continue with home visits and virtual clinic assessments where and when appropriate. Referrals for non- urgent and urgent assessment and provision of wheelchairs will be accepted through the usual channels from prescribers and community referrers and a full delivery, repair and maintenance service continues to operate.

What is a virtual clinic/assessment?

Our virtual assessments/clinics are carried out through a programme called Attend Anywhere. This is a secure video-calling platform and is approved and widely-used by the NHS and other organisations.

Our virtual assessments/clinics are carried out through a programme called Attend Anywhere. This is a secure video-calling platform and is approved and widely-used by the NHS and other organisations. It does not require you to download any apps or to sign up to any services or accounts. You will need to put in your name, date of birth and contact number, but this information is only stored for the time of the call. We can send a link for anyone to join the conversation for an example, one of the team involved in your care or a carer or family member – please let us know if you are invited to attend a virtual clinic/assessment and there is someone else you would like to attend.

If we invite you to attend a virtual assessment/clinic, we’ll provide you with more information about what you can expect and give you an opportunity to ask any questions you might have.

Useful Download

What to expect when you come to a Wheelchair Service Clinic

Download

Eligibility criteria for wheelchair services

Download

Personal Wheelchair Budget options - frequently asked questions

Download

Funding support for Personal Wheelchair Budget (PWB)

Download

New wheelchair app developed to help manual wheelchair users

A new, educational smartphone app launched for users of manual wheelchairs is designed to give mobility and independence.

The app which can be downloaded from Google Play and the App Store by searching for 'MWG Manual', has been jointly developed by The United Spinal Association and the Department of Rehabilitation Science and Technology at the University of Pittsburgh in the USA.

The app includes wheelchair skills videos, Illustrations on wheelchair types, parts and accessories as well as customisable to-do lists and the ability to take notes and videos within the app.

Useful information

Wheelchair taxi services in your area

Patient transport

*If you think you may be entitled to no-emergency patient transport please telephone 0333 130 0511 to arrange this.

Wheelchair taxi services

East Rose Taxi Service – 07948 355360

Beverley

Go-Gow Hackney Carriage – 07516 477921
ADT Taxis – 07989 319172

Relevant groups and helplines for wheelchair users and their carers

Carers Support Service

0800 917 6844

ercarers@eastriding.gov.uk

www2.eastriding.gov.uk/living/care-and-support-for-adults/carers/

18 Wednesday Market
Beverly
HU17 0DX

East Yorkshire Parent Carer Forum

01262 678283

admin@eypcf.co.uk

www.eypcf.co.uk

FAQs

NRS Healthcare are responsible for the assessment of wheelchair users, delivery, collection, maintenance and repair of all wheelchairs in your community.

I think I need a wheelchair, how do I get one?

You can be referred to NRS Healthcare by your GP, therapist, district nurse of Macmillan nurse. Please discuss your needs and any difficulties you are experiencing without a wheelchair at your next appointment.

If your health and social care professional believes you are eligible for a wheelchair and you will benefit from one, they will refer you to our service.

You won’t need to do anything – they’ll send all of the details to us.

What happens after I’ve been referred?

We will telephone you to discuss your needs. If your needs are not complex and it’s believe a standard wheelchair will suit your needs, we’ll be able to send one straight out to you.

If we think that your needs are more complex, we’ll arrange a further assessment with one of our therapists.

Where will my assessment take place?

Your assessment will take place at:

Hull and East Riding Wheelchair Services
11 Reed St
Hull
HU2 8JJ

If you can’t make the journey to one of our clinics, we can arrange to visit your home. The wait for a home visit might be longer than an appointment in the clinic. This will be discussed when we contact you to arrange your assessment.

If there is anything you need to bring with you to the assessment, we’ll let you know in advance.

What happens during my assessment?

Our qualified clinicians will talk to you about your daily life, your desired outcomes and what you hope to achieve. They can also talk to your carers and/or family if you would like them to and if it’s relevant to your situation.

We’ll consider your lifestyle and how you wish to live and we’ll make a recommendation.

If you are eligible for a wheelchair and the clinician believes this is the best solution for you, we’ll let you know what chair would be best for you and when to expect delivery. If you need a standard wheelchair with no modifications, it is often possible for you to take your wheelchair home with you to start using it immediately.

If you aren’t eligible for a funded wheelchair then we’ll talk about your other options.

During your assessment please feel free to ask any questions you might have, we want to address any concerns, no matter how small.

When will my wheelchair be ready?

It maybe we can supply a wheelchair immediately. However more specialist chairs may take a little longer. We’ll keep in touch with you and arrange a convenient time to deliver, or for you to collect your wheelchair.

How do I know if my home is suitable for a wheelchair?

Most standard doorways will be wide enough to accommodate a standard wheelchair. We recommend bringing the measurements of the doorways in your home to your assessment.

If you have any concerns initially, you can discuss these with your health and social care professional or any that arise later, during your assessment. If there is a concern about access around your property one of our technical instructors may need to visit you and complete an assessment to ensure you receive a suitable wheelchair.

Ramps are sometimes required for wheelchair access to your home, is this is an issue it can be discussed with your community occupation therapist.

Will you review my needs often?

We’ll agree a review date when you receive your wheelchair. This will depend on your level of need. Our customer services team will contact you around the review time to arrange a convenient time for you. We may conduct reviews as an online survey, a telephone survey or as a physical appointment.

If you feel your needs have changed and you need a review before the agreed date, you can self-refer and contact us directly.

To self-refer please contact us on phone 01904 654052

What happens after my assessment?

If it is determined that you are eligible for a wheelchair funded through the NHS, our clinical staff will order the equipment that they think will meet your needs, this will be discussed with you in the assessment.

Your wheelchair will either be delivered to your home and set up by one of our technicians or we may ask you to come back to the clinic to adjust your wheelchair.

Will you review my needs often?

We’ll agree a review date when you receive your wheelchair. This will depend on your level of need. Our customer service steam will contact you around the review time to arrange a convenient time for you. We may conduct reviews as an online survey, a telephone survey or as a physical appointment.

If you feel your needs have and you need a review before the agreed date, you can self-refer and contact us directly. Any additional information you can provide regarding the changes to your needs/situation is always helpful.

To self-refer please contact us on 0344 8936375.

What can I do if my wheelchair is uncomfortable?

If you have any issues with comfort with your wheelchair, please contact us on 0344 8936375 and we’ll book you into a clinic for review. Our Occupational Therapist will evaluate you and determine if alternatives are available that will make your needs better.

What happened if my wheelchair needs repairing?

If your wheelchair needs repairing, contact the repair service on 0344 8936375 or enquiries@her.nrs-uk.net and we’ll arrange to send a technician out to look at your wheelchair.

If they can’t repair your wheelchair at home, they might have to take it back to our service centre. Where possible we will issue you with a replacement chair while the repair is taking place.

Our technicians are not able to provide roadside repair services. We recommend you purchase third-party insurance and breakdown cover if you have an indoor/outdoor power wheelchair.

Do I need an appointment to pop into my local service centre?

Yes, please contact us to make an appointment, this ensures that there is someone available to see you. If you have an emergency please contact as we’ll aim to resolve your issues as soon as possible 0344 8936375.

What happens if my wheelchair needs repairing when you’re closed?

If you experience a problem with your wheelchair outside of our standard office hours (8am-6pm, please contact 0344 8936375 and your call with be answered by our duty technician.

Do I need to insure my wheelchair?

The wheelchairs and accessories which are loaned to you, remain the property of NRS Healthcare. We recommend you insure your wheelchair as it is your responsibility for any repairs or replacement costs due to improper care or theft.

Can I sell or give-away my wheelchair equipment if I no longer need it?

No wheelchairs must be returned to NRS Healthcare if you feel that you no longer need them. To arrange return or collection please contact us on 0344 8936375.

Can I make modifications to my wheelchair?

No, modifications can only be completed by clinical staff or an NHS approved repairer. Please contact us on 0344 8936375 to discuss any modifications that you think you require.

We need you...

Our wheelchair service user forum is here so we can:

  • Hear your views about our service
  • What you like and what you would like us to do differently
  • To provide valuable information about our service and current processes
  • Put you in touch with other like-minded wheelchair users.

ORCHA – Health apps library

Health apps can provide round-the-clock support and guidance for people and their carers.

Our Digital Health Library provided by ORCHA has hundreds of tried and tested health apps to choose from.

Apps are available with a wide range of topics including:

  • mental health support
  • support to quit smoking
  • carer support
  • supporting people living with dementia and many more

All the apps in our library have been assessed for their clinical and digital safety.

To find out more and access the apps please visit nrs.orcha.co.uk

Feedback

If you would like to comment, compliment or complain about our service please use one of these methods to get in touch:

0344 8936375

enquiries@her.nrs-uk.net

or complete the form to arrange a callback

Please see details of our Compliments, comments and complaints policy here