We would love to hear your views on what you like about our service and what you think we can improve. As a wheelchair user or a parent or carer of a wheelchair user your experience and knowledge about what you need from our service is invaluable and we ask you to share it with us.
If you would like an opportunity to shape the service for your future and those of wheelchair users in the future please contact firstname.lastname@example.org.
Our forums are currently virtual but we hope to be able to offer a face-to-face option in the future – watch this space for further news.
Our next service user forum will take place on (to be continued) please email us to be involved.
Service user forumDownload
Service user forum agendaDownload
Service user survey results 2022/2023Download
You said, we will - Survey 2023Download
A new, educational smartphone app launched for users of manual wheelchairs is designed to give mobility and independence.
The app which can be downloaded from Google Play and the App Store by searching for 'MWG Manual', has been jointly developed by The United Spinal Association and the Department of Rehabilitation Science and Technology at the University of Pittsburgh in the USA.
The app includes wheelchair skills videos, Illustrations on wheelchair types, parts and accessories as well as customisable to-do lists and the ability to take notes and videos within the app.
What to expect when you come to a Wheelchair Service ClinicDownload
Information for powered wheelchair usersDownload
Wheelchair taxi services in your area
Station Taxis - 0904 623332
CJS Travel – 01904 766366
Fleetways – 01904 654633
Premier Travel – 01904 690199
Hello Cooper – 01609 772295
A2B taxis – 01609 775252
Blue Line Taxis – 01423 530830
Main Line Taxis – 01423 555555
Central Radio Cars – 01423 505050
Station taxis – 01723 366773
Nippy Taxis – 01723 377377
Relevant groups and helplines for wheelchair users and their carers
A network member of the national Carers Trust, we work in partnership with carers, statutory and voluntary organisations to ensure carers, throughout York, have access to conformational information, advice and support. We work with carers to influence positive change in service delivery with local government, employers’ and health providers.
01904 630080 (Community transport)
01904 551441 (Dial-a-ride)
Please see details on the website for further information about how to book your transport.
Ensuring the older people of York have their voices heard
Older Citizens Advocacy York
The Priory Street Centre,
15 Priory Street,
York, YO1 6ET
Mon to Thurs – 10 till 3pm
Friday – 10am till 2pm
0800 470 80 90
Unit 13, Stirling Park
You can be referred to NRS Healthcare by your GP, therapist, district nurse or Macmillan nurse. Please discuss your needs and any difficulties you are experiencing without a wheelchair at your next appointment.
If your health and social care professional believes you are eligible for a wheelchair and you will benefit from one, they will refer you to our service.
You won’t need to do anything – they’ll send all of the details to us.
We will telephone you to discuss your needs. If your needs are not complex and it’s believed a standard wheelchair will suit them; we’ll be able to send one straight out to you.
If we think your needs are more complex we’ll invite you to attend a clinic appointment with one of our therapists.
We’ll contact you to arrange a convenient time and ask you to come to one of the following locations:
If you can’t make the journey to one of our clinics, we can arrange to visit your home. The wait for a home visit might be longer than an appointment in a clinic. This will be discussed when we contact you to arrange your assessment.
If there is anything you need to bring with you to the assessment we’ll let you know in advance.
Our qualified clinicians will talk to you about your daily life, your desired outcomes and what you hope to achieve. They can also talk to your carers and/or family if you would like them to and if it’s relevant to your situation.
We’ll consider your lifestyle and how you wish to live and we’ll make a recommendation.
If you are eligible for a wheelchair and the clinician believes this is the best solution for you, we’ll let you know what chair would be best for you and when to expect delivery. If you need a standard wheelchair with no modifications, it is often possible for you to take your wheelchair home with you to start using it immediately.
If you aren’t eligible for a funded wheelchair then we’ll talk about your other options. During your assessment please feel free to ask any questions you might have, we want to address any concerns, no matter how small.
It may be we can supply a wheelchair immediately. However more specialist chairs may take a little longer. We’ll keep in touch with you and arrange a convenient time to deliver, or for you to collect your wheelchair.
Most standard doorways will be wide enough to accommodate a standard wheelchair. If you have any concerns please discuss this is your assessment and with your health and social care professional.
We’ll agree a review date when you receive your wheelchair. This will depend on your level of need. Our customer services team will contact you around the review time to arrange a convenient time for you. We may conduct reviews as an online survey, a telephone survey or as a physical appointment.
If you feel your needs have changed and you need a review before the agreed date, you can self-refer and contact us directly.
To self-refer please contact us by email on: email@example.com
If your wheelchair needs repairing, contact the repair service on phone 01904 654052 who will arrange for an engineer to attend.
If our engineer is not able to repair your chair at your home, they may have to take it to our service centre in York. Where possible we will issue you a temporary chair while the repair is taking place. If you are able to get to the service centre yourself – we may be able to repair your chair whilst we wait, your engineer will discuss this with you.
If you experience a problem with your wheelchair out of our standard office hours (8am-5pm) we can still help you. Please call Phone 01904 654052 and you will be transferred to our out of hours engineer who will be able to help.
If you feel your wheelchair needs servicing please contact our repair services on Phone 01904 654052.
No, you shouldn’t modify the chair yourself. If you want to modify your equipment, please contact to the clinical team on firstname.lastname@example.org so that they can understand why you feel you need to modify your chair as they will be able to find the best solution for you. Modifications can be added to the chair but only by one of our approved technicians.
Clinics run in each centre on a day-to-day basis. Please book an appointment if you need to be re-assessed or work needs carrying out to your chair, this makes sure we have the staff and equipment to help you.
Please call on 01904 654052 or email on email@example.com to arrange an appointment.
Please call the patient transport service for your local area: If your GP is in North Yorkshire or East Yorkshire please call the Yorkshire Ambulance Service on phone 0300 330 2000 to make arrangements for a pick-up or to cancel a booked transport – opening hours are 8am–6pm.
Please discuss your thoughts with your health and social care professional and they will be able to advise according. If they agree you no longer need your wheelchair please contact us on phone 01904 654052 to arrange collection.
All equipment is on loan to you and remains the property of the wheelchair service, so you must arrange for collection rather than selling the equipment, passing it onto someone else or disposing of it.
Yes, our wheelchair clinics are operating face to face and virtual appointments.
Please be assured that all of our sites are operating in a COVID secure manner and all interactions follow agreed guidelines.
NRS Healthcare has carried out a full risk assessment of our clinic and office space in line with the relevant government guidelines. (a copy of this can be made available for anyone who wishes to see it). Full PPE is readily available (face masks, gloves, aprons and eye protection) and will be worn by staff as appropriate. This is particularly the case in clinics and other areas where they may need to get closer to service users.
Service Users attending a clinic will be contacted by telephone prior to their appointment to discuss any special requirements they may have and be talked through what to expect when they attend. They will be encouraged to ask any questions which may be of concern to them. We will also send them a letter outlining in writing what to expect when they attend.
The service will keep the number of people within the building to a minimum, so there will be less people seen each day face to face. To support this, the team will continue with home visits and virtual clinic assessments where and when appropriate. Referrals for non- urgent and urgent assessment and provision of wheelchairs will be accepted through the usual channels from prescribers and community referrers and a full delivery, repair and maintenance service continues to operate.
Our virtual assessments/clinics are carried out through a programme called Attend Anywhere. This is a secure video-calling platform and is approved and widely-used by the NHS and other organisations.
It does not require you to download any apps or to sign up to any services or accounts. You will need to put in your name, date of birth and contact number, but this information is only stored for the time of the call. We can send a link for anyone to join the conversation for an example, one of the team involved in your care or a carer or family member – please let us know if you are invited to attend a virtual clinic/assessment and there is someone else you would like to attend.
If we invite you to attend a virtual assessment/clinic, we’ll provide you with more information about what you can expect and give you an opportunity to ask any questions you might have.
Our Digital Health Library provided by ORCHA has hundreds of tried and tested health apps to choose from.
Apps are available with a wide range of topics including:
All the apps in our library have been assessed for their clinical and digital safety.
To find out more and access the apps please visit nrs.orcha.co.uk
If you would like to comment, compliment or complain about our service please use one of these methods to get in touch:
or complete the form to arrange a callback
Please see details of our Compliments, comments and complaints policy here